Terms and Conditions

1. Our Services

We provide an online cognitive assessment, cognitive training exercises (such as games, puzzles, and quizzes), and cognitive training course — all exclusively for informational, entertainment, and self-development purposes.

The Services are intended for lawful use only. We do not warrant that the Services are appropriate or available for use in all jurisdictions. Those who access the Services from other locations do so on their own initiative and are solely responsible for compliance with applicable local laws.

2. Disclaimer

Our Services are designed for informational, entertainment, and self-development purposes only. By using the Services, you expressly acknowledge and agree that:

• Nothing on the Site constitutes medical, psychiatric, psychological, or any other advice, diagnosis, or treatment of any kind.
• Nothing on the Site should be regarded as or relied upon as being a comprehensive or accurate opinion or assessment concerning your cognitive or career abilities, or personality.
• Results are informational only, and may not reflect real-world abilities or other validated measures.
• Our Services are for personal use only and are not intended for use in any business, educational, employment or recruitment context.
• We do not guarantee any particular outcomes or improvements, or that the use of our courses or exercises will improve your cognitive abilities in the real world.
• Your use of any information provided on the Site or through the Services is entirely at your own risk.

If you have any concerns please always consult a licensed and qualified professional.

3. Eligibility

The Service is intended only for individuals who are 18 years of age or older and who can form a legally binding agreement under applicable law. If you are under 18, you must not use the Service. By creating an account or using the Services, you represent and warrant that you meet these requirements.

4. Account Registration

Access to certain features of the Services may require you to register an account. When registering, you agree to provide accurate, current, and complete information and to keep it updated.

You are solely responsible for maintaining the confidentiality of your account access and for all activities that take place under your account. If you suspect that your account has been accessed without your authorisation, please notify us immediately at [email protected].

5. Prohibited Activities

You may use the Site and the Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site or Services in any way that violates applicable laws or regulations, infringes the rights of others, or is unlawful, harmful, fraudulent, or abusive.
• Use the Site or Services or any results to evaluate, screen, rank, or make decisions about any person's employment, credit, insurance, housing, healthcare, education, immigration, or other eligibility outcomes.
• Use the Site or Services in a manner that damages, disables, overburdens, or impairs the proper functioning of our systems or networks.
• Attempt to gain unauthorized access to any part of the Site or Services, user accounts, systems, or databases.
• Use bots, scrapers, or other automated means to access, monitor, or extract data without our prior written permission.
• Upload or transmit malicious code, or attempt denial-of-service attacks.
• Harass, abuse, threaten, or harm any person using information obtained from the Site or Services.
• Impersonate any person or entity, or engage in fraud or deceptive conduct.
• Send unsolicited advertising, spam, or chain letters through the Site or Services.

We reserve the right to monitor use of the Services and to suspend or terminate access without notice for any breach of this section.

6. Paid Services and Subscriptions

7. Billing and Payment

7.1. Merchant of Record. All transactions on this Site are processed by Flintn, acting as the Merchant of Record.

7.2. Payment confirmation. Before you confirm any payment, you will be shown the applicable price, currency, and applicable taxes. By clicking the payment button, you: (a) confirm that you have reviewed the checkout information; (b) authorise the relevant payment processor to charge your chosen payment method for the amount shown.

7.3. Auto-renewal. Subscriptions renew automatically. By purchasing a subscription, you expressly authorise us to charge your payment method automatically at the end of each billing period for the subscription price shown at checkout, until you cancel. Before your first payment, you will be shown the price, currency, and billing frequency. By confirming a subscription purchase, you expressly acknowledge and authorise these recurring charges.

7.4. Additional fees. If you pay in a currency other than your card's home currency, your card issuer or bank may apply foreign exchange rates and cross-border fees. These are imposed by your financial institution and we have no control over or liability for them.

7.5. Taxes. You are responsible for any applicable taxes, including VAT, GST, or sales tax, that may apply to your purchase in your jurisdiction. Where required by law, applicable taxes will be calculated and displayed at checkout before payment is confirmed.

7.6. Price changes. We may change subscription prices at any time. If we increase the price of your active subscription, we will notify you by email at least 30 days before the new price takes effect. If you do not cancel before the new price takes effect, you will be deemed to have accepted the price change. You may cancel at any time before the new price applies without penalty.

7.7. Failed payments. If your payment method fails and cannot be charged at the renewal date, your access to subscription features may be suspended until the outstanding amount is successfully collected. We may attempt to charge your payment method up to three times before suspending your subscription. If payment cannot be collected, your subscription will be cancelled.

8. Refunds

As a general rule, all fees paid for the Services are non-refundable unless otherwise provided in our Money-Back Policy or required by applicable law. Exceptions to this general rule are described in our Money-Back Policy. Please read it for the detailed information about our refund terms.

To request a refund, please contact us at [email protected].

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on the Site. A cookie is a small text file that a website stores on your computer or mobile device when you visit the site. They are widely used to make websites work, improve their efficiency, provide analytical information to site owners, and remember your preferences. While cookies may not always directly identify you, they contribute to a more personalized online experience. Alongside cookies, we may also use similar technologies such as pixel tags and web beacons.

Our full Cookie Policy provides details of cookies used.

10. Data Protection and Privacy

The collection, storage, use, and disclosure of your personal data in connection with your use of the Services is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you acknowledge that you have read and understood our Privacy Policy.

11. Intellectual Property Rights

Subject to your compliance with these Terms, we grant you a limited, revocable, non-transferable, non-exclusive license to use the Site and Services for your personal, non-commercial use only. All rights not expressly granted are reserved by us.

The Site and all its content — including source code, databases, functionality, software, website designs, text, graphics, and other materials on the Site (collectively, the "Content"), as well as all trademarks, service marks, and logos contained therein (the "Marks") are owned by or licensed to SOFTGRID STUDIO LLC and are protected under applicable intellectual property laws.

You must not copy, modify, distribute, sell, reverse engineer, decompile, or create derivative works from any part of the Site or its Content without our prior written consent. You must not build a product or service using similar features, functions, or graphics, or copy our ideas or design. Unauthorised use of the Content or Marks will constitute an infringement of our intellectual property rights and may give rise to a claim for damages.

12. Disclaimer of Warranties

THE SITE AND THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We make no warranty that: (a) the Site or Services will be uninterrupted, error-free, or available at any particular time; (b) the content on the Site is accurate, complete, current, or reliable; (c) any defects or errors will be corrected; or (d) the Site is free of viruses, malicious code, or other harmful components. Your use of the Site and Services is entirely at your own risk.

Nothing on the Site constitutes, or is meant to constitute, advice of any kind. YOU SHOULD NOT RELY ON THE CONTENT OF THE SITE AS A SUBSTITUTE FOR PROFESSIONAL ADVICE.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY, ITS SUBSIDIARIES, DIRECTORS, EMPLOYEES, MANAGERS, OFFICERS, AND REPRESENTATIVES SHALL NOT BE LIABLE FOR ANY INDIRECT, ECONOMIC, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR IN CONNECTION WITH:

1. the Services or Site content;
2. your use of, inability to use, or the performance of the Site;
3. law enforcement or intellectual property actions taken in connection with your use of the Site;
4. any errors, omissions, or interruptions in the technical operation of the Service;
5. events beyond our reasonable control, including security breaches, viruses, network failures, or other technical malfunctions.

In no event shall our total aggregate liability to you for all claims arising from or related to these Terms or the Services exceed the greater of: (a) the amounts actually paid by you to us 12 months preceding the event giving rise to the claim; or (b) USD 200.

Some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages; in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

14. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Company and its affiliates, employees, contractors, directors, and representatives from and against all liabilities, claims, damages, and expenses (including reasonable legal fees) arising from or related to: (a) your use or misuse of the Site or Services; (b) your access to any part of the Site or Services; (c) your violation of any third-party right, including intellectual property or privacy rights; or (d) your breach of these Terms or applicable law.

15. Third-Party Links

The Site may contain links to third-party websites or services. These links are provided for informational purposes only. We do not control, endorse, or assume any responsibility for the content, privacy practices, or terms of any third-party site. Your access to and use of any third-party site is at your own risk and is governed solely by the terms and policies of that site. Any transactions you conduct with third-party sites are solely between you and the relevant third party.

16. Termination

These Terms remain in full force and effect for the duration of your use of the Site and Services.

We may terminate or suspend your account at our sole discretion if you breach these Terms, violate applicable law, or engage in conduct that may harm the Site, our business, or other users. If your account is terminated, you may not create a new account without our prior written consent.

17. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict-of-law principles.

Any dispute, controversy or claim arising out of or in connection with these Terms, or the breach, termination or invalidity thereof, shall be finally settled by arbitration under the London Court of International Arbitration (LCIA) Rules, which are incorporated by reference into this clause. The number of arbitrators shall be one. The seat of arbitration shall be London, England. The language of the arbitration shall be English.

Notwithstanding the foregoing, either party may seek interim or injunctive relief from the courts of England and Wales to prevent irreparable harm pending resolution of a dispute.

18. Changes to These Terms

We reserve the right to update these Terms at any time, at our sole discretion. Revised Terms will be posted on the Site with an updated "Effective date". For material changes, we will provide advance notice (e.g., by email or a notice on the Site). Your continued use of the Site and the Service after the effective date of updated Terms constitutes your acceptance of those changes.

19. Changes to the Service

We reserve the right to modify, suspend, or discontinue the Site or the Services (in whole or in part) at any time without liability. We will endeavour to ensure reasonable availability but are not obligated to maintain any specific feature or content.

20. Miscellaneous

20.1. Entire Agreement. These Terms, together with our Privacy Policy, Cookie Policy, Money-Back Policy, and Subscription Policy (each incorporated by reference), constitute the entire agreement between you and the Company with respect to the Services and supersede all prior or contemporaneous discussions, agreements, or representations on the same subject matter.

20.2. Severability. If any provision or part of a provision of these Terms be held invalid or unenforceable for any reason or to any extent, such invalidity or enforceability shall not in any manner affect or render invalid or unenforceable the remaining provisions of these Terms, and the application of that provision shall be enforced to the extent permitted by law.

20.3. No Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

20.4. Assignment. We may assign our rights and obligations under these Terms at any time. You may not assign your rights without our prior written consent.

20.5. No Joint Venture. Nothing in these Terms creates a joint venture, partnership, employment, or agency relationship between you and the Company.

20.6. Force Majeure. We shall not be liable for any delay or failure to perform resulting from events beyond our reasonable control, including natural disasters, government action, pandemic, or third-party infrastructure failures.

20.7. Language. These Terms are drafted in English. In the event of any conflict between this English version and any translation, the English version shall prevail.

21. How Can You Contact Us?

If you have any questions or concerns regarding these Terms and Conditions, please contact us using the following details: